Cookie Policy

1. Introduction

This Cookie Policy explains how Neatseasonlab uses cookies and similar technologies on www.neatseasonlab.com. The website is operated by the registered business identified in the contact information below.

We handle cookie-related information in accordance with applicable German and European data protection and privacy requirements, including the General Data Protection Regulation (GDPR) and the applicable rules governing electronic communications privacy.

2. What Are Cookies?

Cookies are small text files stored on a visitor’s device when they access a website. They may support essential website functions, remember preferences, maintain checkout sessions or help understand website usage.

3. Types of Cookies We Use

• Strictly Necessary Cookies: These support essential functions, such as maintaining a shopping basket, processing checkout steps and remembering cookie preferences. They may be used where legally permitted without consent.
• Preference Cookies: These remember choices made on the website. Where consent is required, they are used only after consent has been given.
• Analytics Cookies: Where enabled, these help us understand how visitors use the website. They are placed only after the visitor accepts non-essential cookies.
• Payment-Related Third-Party Cookies: Stripe may use cookies or similar technologies in connection with payment processing, fraud prevention and transaction assessment. Where consent is legally required, these technologies are activated only after the visitor accepts non-essential cookies.

The specific cookies used may depend on the functions enabled on the website and the payment method selected.

4. Cookie Consent and Preferences

A cookie banner is displayed to allow visitors to make a choice. Non-essential cookies are used only after the visitor selects “Accept” on the banner. Visitors may decline non-essential cookies and continue browsing, although some optional features may not be available.

Where consent is required, visitors may withdraw it at any time through the website’s available cookie preference controls. Withdrawal does not affect processing carried out before consent was withdrawn.

5. Cookie Retention Periods

Cookie storage periods depend on the purpose of each cookie and the service that places it. We apply the following general retention periods, subject to the actual cookie configuration:

• Session cookies: Deleted when the browser session ends.
• Cookie preference records: Generally retained for up to 6 months before consent is requested again, or sooner where required.
• Preference cookies: Generally retained for up to 12 months.
• Analytics cookies: Generally retained for no longer than 13 months, where used and permitted.
• Stripe-related cookies or similar technologies: Retention periods are determined by the relevant Stripe service, cookie function and applicable requirements. They may be session-based or persist for a service-specific period.

These periods describe our general retention approach, not a claim that every cookie remains stored for the full period. Cookies may be deleted earlier, and browser settings may also affect their storage.

6. Third-Party Cookies and Stripe

Payments on our website are processed by Stripe. Stripe may use cookies or similar technologies in connection with payment sessions, transaction processing and the assessment of unusual payment activity.

Stripe processes information in accordance with its applicable privacy information and may act in different capacities depending on the processing activity. We do not control every retention period applicable to Stripe’s own processing. Where consent is required for non-essential cookies or similar technologies, they are activated only after the visitor has given consent through our cookie banner.

7. Managing Cookies

Visitors may manage or delete cookies through their browser settings and, where available, our cookie preference controls. Blocking strictly necessary cookies may affect functions such as checkout or the retention of selected preferences.

8. Contact Information

For questions about this Cookie Policy or our use of cookies, please contact us:

• Brand: Neatseasonlab
• Company: [XXX]
• Email: infra@neatseasonlab.com
• Registered Address: [XXX]
• Telephone: [XXX]

We aim to respond to enquiries within 24–48 hours.