Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Processing time excludes weekends and public holidays.

Once your order has been dispatched, a shipping confirmation and tracking details will be sent to the email address provided at checkout, where available.

2. Delivery Destinations and Shipping Services

We deliver to eligible destinations across Europe using established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and available service.

The estimated transit time is 5–9 business days from dispatch. Actual delivery times may vary according to the destination, carrier operations, public holidays and other circumstances affecting transit.

Any applicable shipping charges and delivery information will be displayed during checkout before you complete your purchase.

3. Shipment Tracking

Tracking notifications are sent automatically to the email address provided when placing your order, where tracking updates are available.

Updates may cover key stages of delivery, including:

• Order dispatch
• Arrival at logistics facilities
• Local delivery processing
• Further carrier tracking updates

Please check your inbox and junk mail folder if you cannot locate a tracking notification.

4. Delayed or Missing Shipments

If your order has not arrived within the estimated transit period, please contact us at infra@neatseasonlab.com and provide your order number.

We will review the available tracking information and, where appropriate, initiate an investigation with the carrier. Following the investigation, we will assess the circumstances and arrange a full refund or replacement where appropriate.

Where delivery is delayed or goods are missing, your statutory rights under applicable German and European law remain unaffected. The estimated transit period does not override any mandatory delivery deadline.

5. Delivery Risk

For consumer purchases, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. An exception may apply where the customer independently commissions a carrier not offered by us.

The handover of a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the customer.

6. Shipping Address

Dispatch Address: [XXX]

Please ensure that your delivery address and contact details are accurate when placing an order. If you notice an error, contact us as soon as possible. Address changes after dispatch may depend on the carrier’s available arrangements.

7. Contact Information

For shipping enquiries, tracking assistance or delivery concerns, please contact:

Trading Brand: Neatseasonlab

Company Name: [XXX]

Email: infra@neatseasonlab.com

Business Address: [XXX]

Telephone: [XXX]

Warehouse Address: [XXX]